Contact information

THE SUPPLY DROP – CONTACT & SUPPORT POLICY

At The Supply Drop, we aim to provide fast, clear, and respectful communication for all customers, partners, and vendors. Please review our contact guidelines below to help us assist you as efficiently as possible.

Primary Contact Email

For all inquiries, please contact us at:

📧 sales@thesupplydrop.com

This is our primary support and sales channel for:

  • Order questions and updates

  • Product information

  • Bulk/wholesale inquiries

  • Issues with received items

  • General business inquiries

Response Time

We do our best to respond to all emails within:

  • 1–2 business days for general inquiries

  • 24 hours for urgent order issues such as damaged or missing items (from the time you notify us)

Response times may be longer during holidays, major promotions, or high-volume periods, but we will always work to get back to you as quickly as possible.

What to Include in Your Email

To help us resolve your issue efficiently, please include:

For Order or Shipping Issues:

  • Your full name

  • Your order number

  • The email address used at checkout

  • Clear photos of any damaged items or packaging (if applicable)

  • A brief description of the issue

For Product or Wholesale Inquiries:

  • The product(s) you’re asking about

  • Estimated quantities or needs

  • Any deadlines or timelines you’re working with

Support Scope

Our team can assist with:

  • Order status and tracking questions

  • Clarification on product details and usage

  • Reporting damaged, defective, or incorrect items

  • Inquiries about bulk or recurring orders

We cannot control or guarantee:

  • Pulls or contents from factory-sealed trading card products

  • Shipping delays caused by carriers once an order has left our facility

Professional & Respectful Communication

We are committed to treating every customer with respect, and we ask for the same in return. Abusive, threatening, or harassing language may result in limited or discontinued communication.

Agreement

By contacting sales@thesupplydrop.com, you acknowledge and accept the terms of this Contact & Support Policy.